Technical support representatives identify and solve by phone or e-mail the problems clients have after the purchase of a product or service. The job requires good analytical skills and an excellent aptitude for communication in order to provide clients with the help they need. As call centres are open 24/7, agents’ schedules are very flexible. It is not uncommon to have to be available days, evenings and weekends.
Specific skills:
- High school diploma or equivalent experience
- Proficiency in using the Internet and computers
-Ability to use appropriate terminology
-Good verbal and written communication skills
-Excellent customer focus
-At ease working independently in a team environment
Personal qualities:
- Patience
- Thorough analyses
- Excellent interpersonal and communication skills
- Strong organization skills
- Courteousness